A note on COVID-19 and our products

FAQ

Safety

How do I properly wear a Tallix face mask?
Make sure that the face mask is well fitted and always covers your face from under the chin to the bridge of your nose. The breathable materials used by Tallix make its face mask styles a pleasure to wear, so you should have no difficulties in covering your mouth and nose at all times. The comfortable one-size is loose enough to ensure the utmost comfort.


What type of liner is in the mask?
All Tallix face masks come with 5 removable liners, made of melted blown fabric.  We highly encourage you to also purchase extra refillable liners insert and change these as often as needed to ensure optimal protection.


How often should you replace the liner?
Depending on the degree of use intensity,  we recommend you replace the liner as soon as you notice moistness or any damage to the filter. It is highly advisable that you replace the liner after a maximum of 4-6 hours of continuous use.


How to safely remove the Tallix face mask?
Refrain from touching the front or back of your Tallix face mask. Only handle it by maneuvering the elastic bands. To safely remove it, unstrap the elastic bands from your ears and minimize contact with the face mask before washing.


How often should I wash the Tallix face mask?
We recommend you dry clean and sanitize your Tallix face mask routinely, depending on the frequency of use and the environments in which you’ve worn it. The best approach is to dry clean it after every use, especially if you’ve been exposed to large crowds or exposed locations.


Does the Tallix face mask provide as much protection as a medical mask? Does it protect me against COVID-19?
The Tallix face masks are not medical grade masks. However, through their quality materials and filters, these help prevent the spread of germs and offer a much needed extra layer of protection in social circumstances. You should never rely solely on your face mask for protection and you should always follow the latest advice of the CDC and your own health care professionals as to how best to keep yourself safe. Although several studies have certified the effectiveness of face masks in preventing the spread of germs and viruses, please remember that the use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19, such as social distancing, washing your hands, and refraining from touching your face.

Purchase

Can I purchase Tallix gift cards?
In case you desire to purchase gift certificates, please write to us at
atyourservice@tallix.com and we will handle each request accordingly.

  

Do you ship internationally*?
Yes, we are committed to delivering luxury face masks around the world. Please visit our Shipping page to find out everything you need to know. *Please note that in these extraordinary circumstances there might be shipping delays.

 

What if I am not happy with my Tallix face mask? Am I able to return it?
We are confident that you will absolutely fall in love with wearing a Tallix face mask, especially due to its premium design and breathable fabrics. However, in the unlikely event that you receive the incorrect product or that your Tallix face mask has been damaged, please write to us at atyourservice@tallix.com within 14 days of the delivery date. Several conditions apply, so please make sure to read our Return policy in full.


General

 

Where are the Tallix face masks made?
The Tallix face masks styles are designed in Beverly Hills, California and they are hand sewn across various locations in Europe, adhering to the highest standards of quality and safety.

Do Tallix face masks come in different sizes?
No, all Tallix styles are one-size, with different cuts for men and women. Through their well-thought design, these are meant to seamlessly adapt to various physiognomies.

Women Size: 4 ¼” x 7 ¼”

Men Size: 4 ¼” x 7 ¼”

What materials are the Tallix face masks made of?
The outer shell of all Tallix face masks is made out of 100% silk, while the mid shell is 100% cotton. All styles have hand-woven trims.

 

How many liners come in the refillable medical liners pack?
Each Tallix pack comes with 12 refillable custom made medical liners.

 

How often do you come out with new designs?
Since 2015, when Tallix launched its first collection, Giancarlo has come up with novel, luxurious designs every two seasons. You can expect new styles to come out every spring/summer and autumn/winter. Some styles might be completely new, while others might be redesigns of Tallix all-time favorites. Please note that since we only source and use the highest-quality materials, all Tallix face mask styles are subject to availability and supply chain disruptions.  

 

Where can I wear the Tallix face masks?
The Tallix face masks have been specially created for those situations in which your attire requires a high-end accessory, but the times require increased attention and protection. You can wear the Tallix face mask while attending business encounters, social gatherings, when shopping, travelling or taking a walk.

 

What if I have a question but I cannot find the answer on this page?
Please write to us at atyourservice@tallix.com and we’ll try our best to provide you with an answer. Alternatively, you can reach us on Facebook or Instagram. The pleasure is ours.

Disclaimer
Tallix does not claim to offer medical protection and doesn’t aim to provide medical advice regarding the use of face masks. Our mission is to offer a luxury product that can become an extra accessory in your protection ritual, one that can only be efficient whilst you respect the other health measures recommended by medical experts. In case you have concerns about your health, we urge you to seek professional medical advice and listen only to certified experts in the field.